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Updated in [October 07th, 2023]
What exactly does a key account manager do. Not on paper, but in the real world? Watch to find out about a day in the life of a key account manager, by someone who's actually done the job.. ME! As a key account manager, you are very important to the relationship between your company and your client. You act as a bridge between the different departments in your company and the client. You keep track of what each side needs and make sure that projects go smoothly. In this job, you'll be in charge of one or more "strategic accounts," which are clients who have a big effect on your company. You will work directly with these clients to find out what they want and how your company can help them. Key account managers must also be able to work well under pressure while juggling multiple responsibilities. ???? WHAT DOES A KEY ACCOUNT MANAGER DO? 00:00 Introduction: A day in the life of a key account manager 01:24 Developing relationships 02:16 Growing accounts 02:49 Account strategy and planning 03:46 Coordinating resources 04:46 Internal problem solving 05:40 Providing information 06:24 Developing industry knowledge 07:04 Implementing new accounts 07:24 Align with internal teams 07:54 Understand internal capabilities 08:10 Promoting your company 09:09 Training and education 09:35 Are you on Telegram? 10:01 Quick lap recap: A day in the life of a key account manager - ???? GOT A VIDEO SUGGESTION? Have you got a great idea for a video I should make? I'd love to hear from you. Just fill in this form and it'll drop right into my content calendar. I'll give you a shout out too if it gets filmed. - ???? THE KAM CLUB The KAM Club is my private learning community helping busy key account managers get results. Inside you'll find coaching, training, tools, templates and a connected community. Everything you need to help you grow client revenue, reduce churn and enjoy a successful career in key account management. - WANT TO BUY ME A COFFEE? If you'd like to support my content creation mission on YouTube but aren't ready to dive into one of my programs, why not buy me a coffee? I'm so happy you enjoy my videos and find them useful. I want to keep creating so I could use the caffeine! - ✍ MY BLOG Dozens of articles on every aspect of key account management. Check it out for advice on account growth, customer retention, relationship building, career, tech and more. ???? ONE STEP AHEAD NEWSLETTER A weekly newsletter guaranteed to bring you actionable tips that grow client revenue and retention. No spam, just high quality career, business trends and productivity insights from across the web - direct to your inbox. ???? THE KAM CLUB PODCAST A new podcast for key account managers. Every week we discuss practical tools, tips, tactics and advice on how to build a successful career in key account management and become remarkable. Available on every major podcast platform. ↗ TELEGRAM Never miss any of my content. Join my Telegram channel to be the first to know when I release a video, podcast, blog post or webinar. - ???? CONNECT WITH ME ???? LinkedIn: / warwickabrown ???? TikTok: / warwickabrown ???? Twitter: / warwickabrown - ???? CHAT WITH ME I'm a key account management evangelist building simple systems that help busy key account managers get better results. I offer coaching, training and consulting, so why not grab an obligation free call and learn more about how I can help you? - NOTE: The video and description may contain affiliate links. If you click on a link, I may receive a commission. Money earned helps to support my channel. ???? Are you interested in sponsoring this channel? Learn more about my sponsorship packages at - #amtips #keyaccountmanagement
