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Updated in [August 18th, 2023]
Skills and Knowledge:
This course on Conflict Management at Home or Work will provide participants with the skills and knowledge to effectively resolve conflicts. Participants will learn how to keep disagreements from escalating into unhealthy conflict, as well as a practical framework and set of steps for engaging in difficult conversations and resolving conflict. Additionally, participants will gain the mindset self-assurance and skills required to facilitate conflict resolution, as well as an understanding of the benefits and drawbacks of various communication styles. Finally, participants will learn how to stay calm and manage themselves in a conflict situation, as well as how to apply conflict resolution at home and on the job with numerous real-world examples.
Professional Growth:
This course provides a comprehensive overview of conflict management, offering a practical framework and set of steps for engaging in difficult conversations and resolving conflict. It covers the mindset, self-assurance, and skills required to facilitate conflict resolution, as well as the benefits and drawbacks of various communication styles. Through numerous real-world examples, participants will learn how to keep disagreements from escalating into unhealthy conflict, stay calm and manage themselves in a conflict situation, and resolve conflict at home and on the job. By completing this course, professionals can gain the knowledge and skills necessary to effectively manage conflict in their personal and professional lives, leading to greater professional growth.
Further Education:
This course provides a comprehensive overview of conflict management and resolution, making it suitable for preparing further education. It covers topics such as how to keep disagreements from escalating into unhealthy conflict, a practical framework and set of steps for engaging in difficult conversations and resolving conflict, the mindset self-assurance and skills required to facilitate conflict resolution, the benefits and drawbacks of various communication styles, and how to stay calm and manage yourself in a conflict situation. With numerous real-world examples, this course provides the necessary knowledge and skills to effectively manage and resolve conflicts at home and on the job.
Course Syllabus
Understanding Conflict
Styles of Communication
From Conflict to Collaboration
Me First--Getting Ready for Dialogue
Phases of Conflict Resolution: Preparation and Invitation
Phases of Conflict Resolution: Exploration and Collaboration