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Updated in [August 18th, 2023]
Skills and Knowledge:
By taking this course, participants will acquire the skills and knowledge necessary to effectively resolve conflicts with co-workers. This includes learning how to diagnose the type of conflict, show respect and understanding, leverage mediation and diplomacy, set personal boundaries, and avoid misalignment and escalation traps. Participants will also learn how to use empathy, understanding, and implementation intention to de-escalate the situation and guide the conversation towards a solution.
Professional Growth:
This course contributes to professional growth by providing a comprehensive overview of conflict resolution techniques. It covers topics such as how to diagnose the type of conflict, how to show respect and understanding, how to leverage mediation and diplomacy, how to leverage personal boundaries, and how to avoid misalignment and escalation traps. By learning these techniques, professionals can better handle conflicts in the workplace, which can help them progress in their careers.
Further Education:
This course on Conflict Resolution for Co-Workers is suitable for preparing further education as it covers a wide range of topics related to conflict resolution. It provides an in-depth look at the different types of conflicts that can occur in the corporate world, as well as the techniques and traps to avoid when resolving them. It also provides an overview of the different social skills needed to effectively resolve conflicts, which can be applied to other areas of life. With this course, students will gain the knowledge and skills needed to effectively resolve conflicts in the workplace, which can be beneficial for further education.
Course Syllabus
Introduction 2.0
Diagnostic 2.0
Techniques 2.0
Traps 2.0
Conclusion
Bonus Lecture
Additional Module: Persuasion Techniques