This course teaches participants how to effectively resolve conflicts and create positive outcomes. It covers topics such as listening, verbal and non-verbal communication, and conflict management plans. Participants will gain the skills to develop and practice conflict resolution techniques.
Conflict and stress management
1.5
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This course explores the fundamentals of organisational culture, business communication, conflict resolution, and stress management. It provides an in-depth look at how to understand and manage conflicts in the workplace, as well as strategies for reducing stress.
Intercultural Communication and Conflict Resolution
2.0
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Intercultural Communication and Conflict Resolution is a rapidly growing field, as global transactions become more frequent and technology facilitates communication between people of different cultures. This course will explore the complexities of intercultural communication, including stereotypes, generalizations, communication styles, strategies, and orientations.
United Nations and Conflict Resolution
1.5
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This course explores the United Nations' role in conflict resolution, from its formation to its most recent involvements in the former Yugoslavia, Afghanistan, Libya, and the Middle East. It examines the evolution of UN principles and policies in post-Soviet space.
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