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Updated in [July 27th, 2023]
How can this course benefit you and your career goals?
This course can benefit an individual's career goals by providing them with the necessary skills to effectively handle customer service situations. It will teach them how to remain calm and professional when dealing with frustrated customers, as well as how to effectively communicate with customers in English. This course will also provide them with the knowledge and skills to resolve customer service issues in a timely and efficient manner, which can help them to build a successful career in customer service.
What skills and knowledge will you acquire during this course?
Through this course, one will acquire the skills and knowledge to effectively communicate with frustrated customers in English. They will learn 16 English customer service expressions that can help non-native customer service representatives handle angry customers with ease. Additionally, they will gain the ability to turn frustrated customers into happy ones and excel in customer service.
