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Updated in [August 31st, 2023]
Skills and Knowledge:
- Understand the fundamentals of Design Thinking
- Learn how to apply Design Thinking to customer experience management
- Understand the concept of customer journey mapping
- Learn how to create a customer journey map
- Understand how to use customer journey mapping to redesign customer experience
- Learn how to use customer feedback to improve customer experience
- Understand how to use customer journey mapping to identify customer pain points
- Learn how to use customer journey mapping to create customer-centric solutions
- Understand how to use customer journey mapping to create customer-centric strategies
- Learn how to use customer journey mapping to measure customer satisfaction
Professional Growth:
This course contributes to professional growth by teaching participants how to use Design Thinking tools to create customer journey maps and redesign customer experiences for their products and services. Participants will gain the skills and knowledge necessary to create customer-centric experiences that will help them better understand their customers and create more successful products and services. Additionally, participants will gain an understanding of how to use customer journey mapping to identify areas of improvement and create strategies to improve customer experiences.
Further Education:
This course titled "Design Thinking: Customer Journey Mapping" is suitable for preparing for further education. It covers topics such as redesigning customer experience, using design thinking tools for customer experience management, creating a customer journey map, and redesigning customer experience for products and services. These skills and knowledge can be valuable for further education in fields such as marketing, business management, or user experience design.
