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Updated in [July 25th, 2023]
This ultimate masterclass provides two courses on payment system fraud and dispute resolution: Fundamentals of Fraud Prevention and Monitoring and Introduction to Payment Dispute Resolution. This masterclass is the definitive experience for any payment professional that wants to diagnose and address any type of payment issue. Participants will learn about dispute frameworks, fraud prevention tools and systems, internal processes, and more.
Fraud prevention and dispute resolution can be complex topics. There are countless fraud techniques to take into account, perpetrators of different types and approaches, and disputes of many shapes and sizes. Finding reliable, comprehensive information sources for fraud and disputes is crucial for any fraud monitoring professional, payments professional, commercial banker, or other professional that wants to master the theory and practice of both.
This course masterclass provides a comprehensive and updated source of information. It covers fraud prevention techniques, types of systems, dispute resolution frameworks, fraud detection techniques, dispute resolution processes, and more. Participants will gain the knowledge and skills to properly identify when to use a certain technique to prevent a certain type of fraud or manage a certain dispute, optimize a specific fraud prevention solution or dispute resolution process, and more.
Course Syllabus
Masterclass: Intro
Fraud: Introduction
Fraud: Fundamentals
Fraud: Approaches
Fraud: Prevention Techniques
Fraud: Prevention Strategy
Fraud: Conclusion
Dispute Resolution: Introduction
Dispute Resolution: Considerations
Dispute Resolution: ADR
Dispute Resolution: ODR
Dispute Resolution: In Merchant Banking
Dispute Resolution: Reason Codes
Dispute Resolution: Outro
PCI-DSS: Introduction
PCI-DSS: Essentials
PCI-DSS: The 12 Requirements (v.3.2.1)
PCI-DSS: Outro
Additional Module: Security Controls
Additional Module: Pitching Technical Projects
Bonus Lecture