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Updated in [July 21st, 2023]
This Professional Certificate from IBM provides a comprehensive overview of the IT support field. Learners will gain an understanding of the foundations of IT support, as well as hands-on knowledge of operating systems and networking, cybersecurity, cloud computing, and providing end-to-end customer support. Upon completion of the course, learners will have the skills and knowledge necessary to pursue job titles such as Database Administrator, IT Specialist, Tech Support Specialist, Systems Analyst, Network Engineer, Help Desk Technician, IT Support Specialist, IT Technician, Computer User Specialist, and IT Assistant.