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Updated in [July 24th, 2023]

This ServiceNow Incident Management, Service Desk, Help Desk Ticketing System mini Crash Course is designed to provide an introduction to the ServiceNow platform and its capabilities. It covers the basics of incident management, service desk, and help desk ticketing system. The course is designed to provide a comprehensive overview of the ServiceNow platform and its features, as well as a deep dive into the incident management, service desk, and help desk ticketing system. The course begins with an introduction to the ServiceNow platform and its capabilities. It then covers the basics of incident management, service desk, and help desk ticketing system. The course then dives into the details of incident management, service desk, and help desk ticketing system. It covers topics such as creating and managing incidents, setting up service desk and help desk ticketing systems, and managing customer service requests. The course also covers the basics of ServiceNow reporting and analytics. It covers topics such as creating and managing reports, setting up dashboards, and analyzing data. The course also covers the basics of ServiceNow automation and workflow. It covers topics such as creating and managing workflows, setting up automation rules, and managing automated processes. At the end of the course, students will have a comprehensive understanding of the ServiceNow platform and its capabilities. They will be able to create and manage incidents, set up service desk and help desk ticketing systems, and manage customer service requests. They will also be able to create and manage reports, set up dashboards, and analyze data. Finally, they will be able to create and manage workflows, set up automation rules, and manage automated processes.