❗The content presented here is sourced directly from Alison platform. For comprehensive course details, including enrollment information, simply click on the 'Go to class' link on our website.

Updated in [September 26th, 2023]

What does this course tell?
(Please note that the following overview content is from the original platform)
ITIL 4 is a framework for information technology service management (ITSM) that provides a holistic and integrated approach to managing IT services in organisations. It is the latest version of the ITIL framework and upgrades its previous versions by incorporating new working methods, including Agile, DevOps and Lean practices. ITIL 4 is designed to help organisations create value for their customers by focusing on four dimensions of service management: people, products, processes and partners (also called the ‘four Ps’).
This framework helps organisations to create, support and deliver IT services to fulfil their stakeholders' expectations. Exoexcellence Consultants have designed this course to help you understand the ITIL 4 framework. We outline the four main components of ITIL 4: the ITIL service value system, the four dimensions of service management, the ITIL service value chain and ITIL practices.
Our course lays out the requirements for ITIL certification and the benefits of acquiring it. We use illustrations to explain ITIL 4 and its related concepts and provide various charts, tables and tabs in the ‘Resources’ section to help you master this versatile ITSM framework. We also include lesson summaries that you can draw on when needed. Sign up for this IT training course to master the essentials of the ITIL 4 framework and add a valuable new skill to your professional portfolio.


We considered the value of this course from many aspects, and finally summarized it for you from two aspects: skills and knowledge, and the people who benefit from it:
(Please note that our content is optimized through artificial intelligence tools and carefully reviewed by our editorial staff.)
What skills and knowledge will you acquire during this course?During the ITIL 4 Fundamentals course, participants will acquire the following skills and knowledge:
1. Understanding the ITIL 4 Framework: Participants will gain a comprehensive understanding of the ITIL 4 framework, including its purpose, key concepts, and principles.
2. ITIL Service Value System: Participants will learn about the ITIL service value system, which provides a holistic approach to creating, delivering, and supporting IT services. They will understand the components of the service value system and how they interact with each other.
3. Four Dimensions of Service Management: Participants will explore the four dimensions of service management - people, products, processes, and partners. They will understand how these dimensions influence the design, development, and delivery of IT services.
4. ITIL Service Value Chain: Participants will learn about the ITIL service value chain, which outlines the key activities involved in creating value for customers. They will understand the different stages of the service value chain and how they contribute to the overall service delivery.
5. ITIL Practices: Participants will be introduced to the ITIL practices, which are specific sets of organizational resources designed for performing work or achieving an objective. They will learn about the various ITIL practices and how they can be applied in different service management scenarios.
6. ITIL Certification: Participants will gain an understanding of the requirements for ITIL certification and the benefits of acquiring it. They will learn about the different levels of ITIL certification and how it can enhance their professional portfolio.
By the end of the course, participants will have a solid foundation in the ITIL 4 framework and its related concepts. They will be equipped with the knowledge and skills to effectively apply ITIL principles and practices in their organizations, enabling them to create value for their customers and stakeholders.

Who will benefit from this course?
This course will benefit individuals working in the field of information technology service management (ITSM) or those interested in pursuing a career in ITSM. Specifically, it will be beneficial for:

1. IT Service Managers: IT service managers will benefit from this course as it provides a comprehensive understanding of the ITIL 4 framework, enabling them to effectively manage IT services in their organizations. It covers the four dimensions of service management, the ITIL service value system, the ITIL service value chain, and ITIL practices, all of which are essential for IT service managers to create value for their customers.

2. IT Professionals: IT professionals, including IT support staff, IT project managers, and IT consultants, will find value in this course as it equips them with the knowledge and skills required to align IT services with business objectives. It covers various working methods such as Agile, DevOps, and Lean practices, which are increasingly being adopted in the IT industry.

3. IT Executives: IT executives, such as CIOs and IT directors, will benefit from this course as it provides a holistic and integrated approach to managing IT services. It helps them understand the importance of the four dimensions of service management (people, products, processes, and partners) and how to leverage them to create value for their customers.

4. ITIL Certification Aspirants: Individuals who are interested in obtaining ITIL certification will find this course valuable. It outlines the requirements for ITIL certification and provides the necessary knowledge and understanding of the ITIL 4 framework to pass the certification exam.

Course Syllabus

The Basics of the ITIL Framework

ITIL SVS, SVC, and Certification

Course assessment