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Updated in [September 26th, 2023]
We considered the value of this course from many aspects, and finally summarized it for you from two aspects: skills and knowledge, and the people who benefit from it:
(Please note that our content is optimized through artificial intelligence tools and carefully reviewed by our editorial staff.)
What skills and knowledge will you acquire during this course?During this ITIL course, learners will acquire the following skills and knowledge:
1. Understanding of ITIL Framework: Learners will gain a comprehensive understanding of the ITIL framework, its principles, and its importance in IT service management.
2. IT Service Management Best Practices: Learners will learn about the best practices for managing IT services, including service strategy, design, transition, operation, and continual service improvement.
3. Alignment of IT Services with Business Needs: Learners will understand how to align IT services with the business's needs and objectives, ensuring that IT supports and enhances the overall business strategy.
4. ITIL 4 Modules: The course covers the four ITIL 4 modules, including ITIL 4 Strategist: Direct, Plan, and Improve; ITIL 4 Specialist: Create, Deliver, and Support; ITIL 4 Specialist: Drive Stakeholder Value; and ITIL 4 Specialist: High-Velocity IT.
5. Practical Application of ITIL Concepts: Learners will gain practical knowledge and skills to apply ITIL concepts in real-world scenarios, including managing IT-enabled products, services, teams, and workflows.
6. ITIL Managing Professional Designation: By completing this course and passing the ITIL Managing Professional exam, learners will obtain the ITIL Managing Professional designation, which demonstrates their expertise in IT service management.
7. Prerequisites: Learners are required to have an undergraduate degree or a high school diploma and must have passed the ITIL 4 Foundation examination before enrolling in this course.
Who will benefit from this course?
The ITIL 4 Foundation Certification Training Course will benefit individuals who are interested in or working in the field of IT service management. This includes:
1. IT Professionals: ITIL provides a comprehensive framework for managing IT services, making it essential for IT professionals who want to enhance their skills and knowledge in this area.
2. IT Service Managers: ITIL helps service managers align IT services with the business's needs, enabling them to improve service delivery and customer satisfaction.
3. IT Consultants: ITIL certification can enhance the credibility and marketability of IT consultants, as it demonstrates their expertise in IT service management.
4. Project Managers: ITIL provides project managers with a structured approach to managing IT projects, ensuring that they are aligned with business objectives and deliver value to the organization.
5. IT Executives: ITIL can help IT executives improve the efficiency and effectiveness of their IT operations, leading to cost savings and improved business outcomes.
6. IT Support Staff: ITIL provides guidelines and best practices for IT support processes, helping support staff deliver high-quality and consistent support services to end-users.
7. IT Auditors: ITIL can assist IT auditors in evaluating the effectiveness of IT service management processes and controls within an organization.
