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Updated in [September 26th, 2023]
We considered the value of this course from many aspects, and finally summarized it for you from two aspects: skills and knowledge, and the people who benefit from it:
(Please note that our content is optimized through artificial intelligence tools and carefully reviewed by our editorial staff.)
What skills and knowledge will you acquire during this course?During the ITIL Training Course 2023, participants will acquire the following skills and knowledge:
1. Understanding of the ITIL framework: Participants will gain a comprehensive understanding of the ITIL framework, including its key principles and best practices for IT service management.
2. Alignment of IT services with business goals: Participants will learn how to align IT services with the goals and objectives of the business, ensuring that IT supports and enhances the overall business strategy.
3. Service delivery and support management: Participants will learn how to effectively manage the delivery and support of IT services, ensuring that they meet the needs and expectations of the users.
4. Optimization of service performance: Participants will learn how to continuously improve the performance of IT services over time, identifying areas for optimization and implementing appropriate measures.
5. Agile, DevOps, and digital transformation: Participants will understand the importance of agile methodologies, DevOps practices, and digital transformation in the context of IT service management, and how these concepts are integrated into ITIL 4.
6. ITIL 4 modules: Participants will be introduced to the four ITIL 4 modules, namely ITIL 4 Strategist: Direct, Plan, and Improve; ITIL 4 Specialist: Create, Deliver, and Support; ITIL 4 Specialist: Drive Stakeholder Value; and ITIL 4 Specialist: High-Velocity IT.
7. ITIL Managing Professional designation: Participants will gain the necessary knowledge and skills to pass the ITIL Managing Professional exam and obtain the ITIL Managing Professional designation.
8. Practical application: Participants will learn how to apply the concepts and principles of ITIL in real-world scenarios, enabling them to effectively manage IT-enabled products, services, teams, and workflows.
Who will benefit from this course?
The ITIL Training Course 2023 will benefit individuals who are interested in enhancing their IT service management skills and knowledge. This includes:
1. IT professionals: This course is designed for IT professionals who want to improve their understanding of IT service management and gain expertise in implementing ITIL best practices. It will help them align IT services with business goals, manage service delivery and support, and optimize service performance.
2. IT managers: IT managers can benefit from this course as it provides them with the knowledge and skills to effectively manage IT-enabled products, services, teams, and workflows. It covers key concepts necessary for running IT operations and implementing ITIL frameworks.
3. IT consultants: IT consultants can enhance their expertise by completing this course and obtaining the ITIL Managing Professional designation. It will provide them with practical and technical knowledge to advise organizations on IT service management and help them improve their IT operations.
4. IT project managers: IT project managers can benefit from this course as it covers the ITIL framework's principles and best practices for managing IT projects. It will help them plan, deliver, and support IT projects effectively, ensuring alignment with business objectives.
5. IT service desk professionals: This course is suitable for IT service desk professionals who want to improve their understanding of IT service management and enhance their skills in delivering quality IT services. It covers topics such as service strategy, design, transition, operation, and continual service improvement.
