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Updated in [May 30th, 2023]
Learning this course can help you to become a better leader and manager. It can help you to develop the skills to handle difficult conversations with confidence and grace. It can also help you to build better relationships with your team and clients, and to create a more positive work environment.
Possible development paths in career or education include taking on more leadership roles, such as becoming a team leader or manager. You can also use the skills you learn in this course to become a better communicator and negotiator in other areas of your life. Related learning suggestions include courses on communication, negotiation, and conflict resolution.
Overall, this course can help you to become a better leader and manager, and to develop the skills to handle difficult conversations with confidence and grace. It can also help you to build better relationships with your team and clients, and to create a more positive work environment. With the knowledge and skills you gain from this course, you can become a more effective leader and communicator, and take your career and education to the next level.
Course Syllabus
The Importance Of Difficult Conversations
Common Mistakes People Do When Having Difficult Conversations
How to Handle Difficult Conversations as a Leader
Approaching Difficult Conversations Remotely
Giving Negative Feedback Effectively
Delivering an Authentic Apology to Your Clients