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Updated in [April 29th, 2023]

This course, Managing Microsoft Teams Phone Numbers and Systems, provides an overview of how to use Microsoft Teams to provide phone system services for an organization. Participants will learn the different options for providing access to phone system services, how to provision phone numbers to users, how to manage their calling experience, how to provide menu systems to incoming callers, how to distribute calls to groups of agents, and how to enhance the conferencing experience by adding dial-in audio to meetings. Upon completion of this course, participants will have the skills and knowledge to effectively manage Microsoft Teams phone systems and audio conferencing.

[Applications]
Upon completion of this course, learners will be able to apply their knowledge to effectively manage Microsoft Teams phone systems and audio conferencing. They will be able to understand the different options for providing access to phone system services, provision phone numbers to users, manage their calling experience, provide menu systems to incoming callers, distribute calls to groups of agents, and enhance the conferencing experience by adding dial-in audio to meetings.

[Career Paths]
Career Paths:
1. Microsoft Teams Administrator: As a Microsoft Teams Administrator, you will be responsible for managing the phone system services for your organization. This includes provisioning phone numbers, managing user calling experiences, providing menu systems to incoming callers, and distributing calls to groups of agents. You will also need to be knowledgeable in setting up and managing audio conferencing for meetings.

2. Microsoft Teams Consultant: As a Microsoft Teams Consultant, you will be responsible for providing guidance and support to organizations in setting up and managing their Microsoft Teams phone systems. You will need to be knowledgeable in the different options for providing access to phone system services, provisioning phone numbers, managing user calling experiences, providing menu systems to incoming callers, and distributing calls to groups of agents. You will also need to be knowledgeable in setting up and managing audio conferencing for meetings.

3. Microsoft Teams Support Engineer: As a Microsoft Teams Support Engineer, you will be responsible for providing technical support to organizations in setting up and managing their Microsoft Teams phone systems. You will need to be knowledgeable in the different options for providing access to phone system services, provisioning phone numbers, managing user calling experiences, providing menu systems to incoming callers, and distributing calls to groups of agents. You will also need to be knowledgeable in setting up and managing audio conferencing for meetings.

Developing Trends:
1. Automation: Automation is becoming increasingly important in managing Microsoft Teams phone systems. Automation can help streamline processes, reduce manual errors, and improve efficiency.

2. Artificial Intelligence: Artificial Intelligence (AI) is becoming increasingly important in managing Microsoft Teams phone systems. AI can help improve customer service, provide more accurate call routing, and provide more personalized experiences.

3. Cloud-Based Solutions: Cloud-based solutions are becoming increasingly important in managing Microsoft Teams phone systems. Cloud-based solutions can help reduce costs, improve scalability, and provide more flexibility.

[Education Paths]
Recommended Degree Paths:
1. Bachelor's Degree in Computer Science: This degree path provides students with the foundational knowledge and skills needed to understand and manage Microsoft Teams phone systems and audio conferencing. Students will learn about computer programming, software engineering, and data structures, as well as the fundamentals of computer networks and systems. Additionally, they will gain an understanding of the principles of computer security and the basics of artificial intelligence. As technology continues to evolve, this degree path will help students stay up-to-date with the latest trends in the field.

2. Master's Degree in Information Technology: This degree path provides students with the advanced knowledge and skills needed to effectively manage Microsoft Teams phone systems and audio conferencing. Students will learn about database management, software development, and network security, as well as the principles of cloud computing and the fundamentals of data analytics. Additionally, they will gain an understanding of the principles of artificial intelligence and the basics of machine learning. As technology continues to evolve, this degree path will help students stay up-to-date with the latest trends in the field.

3. Master's Degree in Business Administration: This degree path provides students with the business knowledge and skills needed to effectively manage Microsoft Teams phone systems and audio conferencing. Students will learn about business strategy, organizational behavior, and financial management, as well as the fundamentals of marketing and the principles of project management. Additionally, they will gain an understanding of the principles of data analytics and the basics of artificial intelligence. As technology continues to evolve, this degree path will help students stay up-to-date with the latest trends in the field.

4. Doctoral Degree in Information Systems: This degree path provides students with the research-based knowledge and skills needed to effectively manage Microsoft Teams phone systems and audio conferencing. Students will learn about data mining, software engineering, and network security, as well as the fundamentals of artificial intelligence and the principles of machine learning. Additionally, they will gain an understanding of the principles of cloud computing and the basics of data analytics. As technology continues to evolve, this degree path will help students stay up-to-date with the latest trends in the field.