Negotiation skills: Negotiate and resolve conflict

Course Feature
  • Cost
    Free
  • Provider
    Coursera
  • Certificate
    Paid Certification
  • Language
    English
  • Start Date
    24th Apr, 2023
  • Learners
    No Information
  • Duration
    No Information
  • Instructor
    Dr Andrew Heys
Next Course
3.0
512 Ratings
This course will equip managers with the skills to navigate organisational politics and resolve conflicts. Through video lectures, quizzes, discussion prompts and written assessments, participants will learn to conceptualise and measure power and politics, develop strategies for influencing stakeholders, and act with integrity and purpose when negotiating. With these skills, managers will be able to become a positive influence in their organisation.
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Course Overview

❗The content presented here is sourced directly from Coursera platform. For comprehensive course details, including enrollment information, simply click on the 'Go to class' link on our website.

Updated in [March 06th, 2023]

What skills and knowledge will you acquire during this course?
The skills and knowledge that will be acquired during this course include the ability to negotiate and resolve conflicts, understanding of power and politics in organizations, strategies for influencing stakeholders, and the ability to act with integrity and purpose in a political environment.

How does this course contribute to professional growth?
The course contributes to professional growth by enhancing one's ability to manage power dynamics and resolve conflicts within modern organizations. It equips managers with the necessary skills to navigate the complexities and uncertainties of the globalized work environment. Through structured learning activities, participants will learn to conceptualize and measure power and politics, develop strategies for influencing stakeholders, and act with integrity and purpose when dealing with organizational politics. By acquiring these skills, individuals can become positive influences within their organizations and further their professional growth.

Is this course suitable for preparing further education?
This course is suitable for preparing further education as it focuses on developing negotiation and conflict resolution skills, which are crucial capabilities for managers at all levels. The course aims to help individuals understand and manage power and politics in organizations, and provides structured learning activities such as video lectures, quizzes, and written assessments to enhance learning. By conceptualizing and measuring power and politics, analyzing strategies for influencing stakeholders, and learning how to act with integrity and purpose, participants can become positive influences in their organizations.

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Pros & Cons
  • Clear lessons and easy to understand instructor.
  • Opened mind to negotiation and conflict resolution.
  • Broadened knowledge of communications.
  • Good quality course.
  • Structure was hard to follow.
  • Too theoretical and not engaging.
  • Felt like an advertisement.
  • Rare occasions of lost orientation.
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