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Updated in [March 06th, 2023]
This course, Platform Product Revival, will provide students with the strategies and techniques to evaluate and course correct when a technology tool they are responsible for building fails. Students will learn how to react when users say everything is broken, how to engage with users, and how to facilitate a user community to get support for their platform rollout. Additionally, students will learn how to determine if anything is salvageable and decide how to move forward. By the end of the course, students will have the skills to close a failed platform implementation.
[Applications]
The Platform Product Revival course provides valuable strategies for evaluating where a technology tool has failed, engaging with users, and determining if anything is salvageable. It also offers guidance on how to react when users say everything is broken, how to show them that their feedback is being heard, and how to facilitate a user community to increase adoption. Finally, the course provides insight into how to get the most out of a bad situation and how to close a failed platform implementation. These strategies can be applied to any product platform manager's professional life.
[Career Paths]
1. Platform Product Manager: Platform Product Managers are responsible for the development, implementation, and maintenance of a platform product. They must have a deep understanding of the product, its features, and its capabilities. They must also be able to identify and address customer needs and develop strategies to increase customer satisfaction. Platform Product Managers must also be able to identify and address any technical issues that arise and ensure that the product meets all regulatory requirements. The role is becoming increasingly important as companies look to leverage technology to improve customer experience and increase efficiency.
2. Platform Developer: Platform Developers are responsible for the design, development, and maintenance of a platform product. They must have a deep understanding of the technology and be able to create and maintain a platform that meets customer needs. Platform Developers must also be able to identify and address any technical issues that arise and ensure that the product meets all regulatory requirements. The role is becoming increasingly important as companies look to leverage technology to improve customer experience and increase efficiency.
3. Platform Support Engineer: Platform Support Engineers are responsible for providing technical support to customers using a platform product. They must have a deep understanding of the product, its features, and its capabilities. They must also be able to identify and address customer needs and develop strategies to increase customer satisfaction. Platform Support Engineers must also be able to identify and address any technical issues that arise and ensure that the product meets all regulatory requirements. The role is becoming increasingly important as companies look to leverage technology to improve customer experience and increase efficiency.
4. Platform Product Evangelist: Platform Product Evangelists are responsible for promoting a platform product to customers and potential customers. They must have a deep understanding of the product, its features, and its capabilities. They must also be able to identify and address customer needs and develop strategies to increase customer satisfaction. Platform Product Evangelists must also be able to identify and address any technical issues that arise and ensure that the product meets all regulatory requirements. The role is becoming increasingly important as companies look to leverage technology to improve customer experience and increase efficiency.
[Education Paths]
Recommended Degree Paths:
1. Bachelor of Science in Computer Science: This degree path provides students with a comprehensive understanding of computer science fundamentals, including programming, software engineering, and computer architecture. It also covers topics such as artificial intelligence, machine learning, and data science. This degree is ideal for those looking to pursue a career in software development, data analysis, or computer engineering. Additionally, the increasing demand for technology professionals means that this degree path is becoming increasingly popular and in-demand.
2. Bachelor of Science in Information Technology: This degree path focuses on the application of technology to solve business problems. It covers topics such as systems analysis, database management, network security, and web development. This degree is ideal for those looking to pursue a career in IT management, software engineering, or web development. With the increasing demand for technology professionals, this degree path is becoming increasingly popular and in-demand.
3. Master of Science in Information Technology: This degree path provides students with a deeper understanding of the application of technology to solve business problems. It covers topics such as systems analysis, database management, network security, and web development. This degree is ideal for those looking to pursue a career in IT management, software engineering, or web development. With the increasing demand for technology professionals, this degree path is becoming increasingly popular and in-demand.
4. Master of Science in Computer Science: This degree path provides students with a comprehensive understanding of computer science fundamentals, including programming, software engineering, and computer architecture. It also covers topics such as artificial intelligence, machine learning, and data science. This degree is ideal for those looking to pursue a career in software development, data analysis, or computer engineering. Additionally, the increasing demand for technology professionals means that this degree path is becoming increasingly popular and in-demand.
