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Updated in [July 27th, 2023]
James Rooney's course, Basics of Root Cause Analysis, provides an introduction to the fundamentals of root cause analysis. Participants will gain an understanding of the different types of root cause analysis, the steps involved in the process, and the tools and techniques used to identify root causes. They will also learn how to apply root cause analysis to their own work environment. Upon completion of the course, participants will have the knowledge and skills necessary to begin using root cause analysis in their own work.