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Updated in [July 27th, 2023]
This recorded webinar provides an overview of the steps necessary to complete a Root Cause Analysis (RCA) for serious incidents in NSW Health. Participants will gain an understanding of the purpose of an RCA, the process for conducting an RCA, and the tools and techniques used to identify the root cause of an incident. The webinar will also cover the importance of communication and collaboration in the RCA process, as well as the importance of documenting the findings and recommendations.