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Updated in [July 27th, 2023]
This course provides an introduction to Root Cause Analysis (RCA), a system for analyzing and creating a plan to correct problems within an organization or workplace. Developed by the Nevada Division of Public and Behavioral Health, RCA is a systematic approach to identifying the underlying causes of an issue and developing a plan to address them. Participants will learn how to identify the root causes of a problem, develop a plan to address them, and evaluate the effectiveness of the plan. The course will also cover the importance of communication and collaboration in the RCA process.