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Updated in [July 27th, 2023]
This course introduces new learners to the 5 Whys Diagram, a powerful root cause analysis tool. Learners will gain an understanding of the fundamentals of the tool, including its purpose, importance, categories, history, and when to use it. They will also learn how to build and deploy the diagram, with live demonstrations and hints and tips on how to maximize chances of success. Through the use of this tool, learners will be able to identify a problem, discover its root cause and act to fix it quickly, leading to large scale error reduction, process improvement and even financial savings.
Course Syllabus
Introduction
Fundamentals of 5 Whys
5 Whys: Explained
Demonstrations
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