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Updated in [July 27th, 2023]
This course provides an introduction to Root Cause Analysis and the Cause & Effect (Fishbone) Diagram. Participants will learn the fundamentals of the tool, including its purpose, importance, categories, history, and when to use it. They will also gain an understanding of how to build and deploy the diagram, as well as receive live demonstrations and hints and tips on how to maximize chances of success. The Cause & Effect Diagram is a key tool in the Lean Six Sigma methodology, and has been used in all industries, companies large and small, and by individuals with a range of qualifications to great success. Taking this course can lead to large scale error reduction, process improvement, and financial savings.
Course Syllabus
Introduction
Fundamentals of cause & effect
Cause & Effect: Explained
Demonstrations
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