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Updated in [May 25th, 2023]
This course provides an overview of the ServiceNow Agent Mobile experience. Participants will learn how to get started with the Change Management mobile experience, the Field Service mobile app, and the Incidents mobile app. They will also learn how to find a relative link in their instance and how to create an application for a mobile device. Finally, they will learn how to get started with the Approvals mobile app. By the end of the course, participants will have a better understanding of the ServiceNow Agent Mobile experience.
[Applications]
The application of this course can be seen in the use of ServiceNow Agent Mobile. This course provides users with the knowledge and skills to get started with the Change Management mobile experience, the Field Service mobile app, and the Incidents Mobile App. Additionally, users can learn how to find a relative link in their instance and create an application for a mobile device. With this knowledge, users can effectively use ServiceNow Agent Mobile to manage their workflows and tasks.
[Career Paths]
1. ServiceNow Agent: ServiceNow Agents are responsible for providing customer service and technical support to customers using ServiceNow products. They are responsible for troubleshooting and resolving customer issues, as well as providing guidance and advice on how to use the ServiceNow platform. As ServiceNow continues to expand its product offerings, the demand for ServiceNow Agents is expected to grow.
2. Mobile Application Developer: Mobile Application Developers are responsible for creating and maintaining mobile applications for ServiceNow customers. They must have a strong understanding of the ServiceNow platform and be able to develop applications that are optimized for mobile devices. As the demand for mobile applications continues to grow, the need for Mobile Application Developers is expected to increase.
3. ServiceNow Administrator: ServiceNow Administrators are responsible for managing and maintaining the ServiceNow platform. They must have a strong understanding of the ServiceNow platform and be able to configure and customize the platform to meet customer needs. As ServiceNow continues to expand its product offerings, the demand for ServiceNow Administrators is expected to grow.
4. ServiceNow Consultant: ServiceNow Consultants are responsible for providing advice and guidance to customers on how to best use the ServiceNow platform. They must have a strong understanding of the ServiceNow platform and be able to provide customers with the best solutions for their needs. As ServiceNow continues to expand its product offerings, the demand for ServiceNow Consultants is expected to grow.
[Education Paths]
1. Bachelor of Science in Information Technology: This degree program provides students with the knowledge and skills needed to design, develop, and manage information systems. It covers topics such as computer programming, database management, network security, and software engineering. With the increasing demand for IT professionals, this degree path is becoming increasingly popular.
2. Bachelor of Science in Computer Science: This degree program focuses on the fundamentals of computer science, such as algorithms, data structures, and programming languages. It also covers topics such as artificial intelligence, computer graphics, and software engineering. This degree path is ideal for those who want to pursue a career in software development or computer engineering.
3. Master of Science in Information Technology: This degree program provides students with advanced knowledge and skills in the field of information technology. It covers topics such as software engineering, database management, network security, and web development. This degree path is ideal for those who want to pursue a career in IT management or software development.
4. Master of Science in Computer Science: This degree program focuses on the advanced topics of computer science, such as artificial intelligence, computer graphics, and software engineering. It also covers topics such as distributed systems, computer networks, and software engineering. This degree path is ideal for those who want to pursue a career in software engineering or computer engineering.
